In order to ensure good customer service and speedy resolution times, use the following procedure for handling open tickets assigned to you.
Contact the customer every 24 hours with to […]
Login with SAU network username and password
For How do I questions in using Nimble Schedule:
Kenneth Coffman wrote a new post, Printer: Paper/Toner Request: Lab Printer Paper Distribution, on the site Help Desk 1 week, 6 days ago
Whiteman Gibbs, Kresge, PEC Lab (Fieldhouse), Gainey, Andrews, Ormston, Muffit, and Lowell are all labs that will hold printers with locked paper trays. When the printer needs to be refilled, the process is as follows:
Contact must first be made with the secretary of that department, or RA/RD of the residence halls. Judy Cooly for Whiteman…[Read more]
Kamal Ghazi wrote a new post, Network Infrastructure: Login Issues: Invalid Login, on the site Help Desk 1 week, 6 days ago
Invalid login message from MySAU or cannot log into Blackboard
1.) Check in AD if account is locked or disabled
2.) Check in AD if logon name is listed in the Account Tab
3.) Check in CARS in plan access check, for PER (must be active or pending).
4.) Check software – point users to MySupport – Software …[Read more]
Kamal Ghazi wrote a new post, Portal: Feature/Functionality: Unofficial Transcript, on the site Help Desk 1 week, 6 days ago
Mark Janowiak wrote a new post, Change/Add/Move: Network: Network Share Storage Increase, on the site Help Desk 2 weeks ago
Problem: User’s personal share (F drive) or department drive (G drive) is full.
1. Suggest standard clean-up tactics or usage of Dept drive (G:) for work related storage, if user’s F drive is out […]
Mark Janowiak wrote a new post, Change/Add/Move: Network: Email/Exchange: Mailbox Full Storage Increase Procedure, on the site Help Desk 2 weeks ago
User’s mailbox is full and they would like their mailbox size increased.
1. Suggest standard clean-up tactics: recommend saving attachments to network drives and delete those emails, […]
Kamal Ghazi wrote a new post, Software: Outdated Software: How to Update Java, Firefox, and Flash, on the site Help Desk 2 weeks, 1 day ago
Blackboard keeps refreshing and I am not able to log into Blackboard
1. SAU recommends that access to our resources be accomplished using the most current version of Firefox (Mozilla). […]
Kamal Ghazi wrote a new post, Network Infrastructure: Login Issues: Business Office Hold, on the site Help Desk 2 weeks, 3 days ago
Kenneth Coffman wrote a new post, Portal: Academic Schedule Planner: How to Schedule Courses, on the site Help Desk 2 weeks, 3 days ago
Once under the Academics tab, have them click on […]
How to uninstall CASPER
**NOTE: You might have to add sudo in front and enter the admin password.
Locate Terminall application and run the following command:
/usr/sbin/jamf removeFramework or sudo […]
Brandon wrote a new post, Operating Systems: Windows: Feature/Functionality: Restore Previous Version, on the site Help Desk 2 weeks, 4 days ago
How to Restore with Previous Version: Files and Folders
Problem: A file/folder was deleted or modified on a local or departmental drive.
Solution: Restore the file or folder from a Previous Version of the drive/folder.
Right-Click the folder or department drive that holds the file or sub-folder in question.
Select Restore Previous…[Read more]
Brandon wrote a new post, Printer: CARS: Some lines not printing when printing from CARS, on the site Help Desk 2 weeks, 4 days ago
Some lines not printing when printing from CARS:
We are making this change for all new Lexmark printers. The printer needs to be setup to print 66 lines per page. See Mark or Joe for questions regarding the […]
Brandon wrote a new post, Operating System: MacOS: Feature/Functionality: Map J Drive, on the site Help Desk 2 weeks, 6 days ago
MacOS X: How to Map J Drive
J Drive is used for CARS output of files. Mapping a departmental drive is different from mapping the J drive, due to the path.
Select Finder (bottom left icon in dock)
In the […]
Problem: A user cannot print on a SAU Mac OS X computer to their network printer.
Required Ticket Information
Subject: printer share name/AOS ID# (e.g. hslas/P1729)
1.) If no one in the department can print contact AOS to request support. Re categorize ticket request type as Printer: Hardware/AOS
2.) …[Read more]
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