Common Email Problems

The most common challenge people have with e-mail is going over their assigned size limit. If you get a warning that you’re approaching your size limit or that you can no longer send email, use this handy guide to get your mailbox size back within quotas. These are exactly the steps we walk you through when you call us at the help desk. Click the right arrow in the interactive content below to get started.

Reaching your Limit

  • Go through your inbox, sent items, and other folders and delete any unneeded emails (especially sent items with attachments).
  • Make sure to empty completely your deleted items folder!
  • If after doing all these steps you are still over the limit, exit e-mail and then go back in. It may take the e-mail server several minutes to register your changes. If after waiting an hour you still cannot send please contact the help desk. For more information on e-mail policies and size limits click the policies link at the top of MySupport.