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	<title>SAU Tech Services</title>
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	<link>http://sites.arbor.edu/mysupport</link>
	<description>Supporting one another</description>
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		<title>Welcome to the new MySupport</title>
		<link>http://sites.arbor.edu/mysupport/2011/03/18/welcome-to-the-new-mysupport/</link>
		<comments>http://sites.arbor.edu/mysupport/2011/03/18/welcome-to-the-new-mysupport/#comments</comments>
		<pubDate>Fri, 18 Mar 2011 15:41:31 +0000</pubDate>
		<dc:creator>Christy Randall</dc:creator>
				<category><![CDATA[Announcements]]></category>

		<guid isPermaLink="false">http://sites.arbor.edu/mysupport/?p=1558</guid>
		<description><![CDATA[We&#8217;ve spent the last couple of months working hard to improve MySupport. We updated and expanded our content, added links to our Twitter and Facebook feeds, and made it even easier to access the most common content. We invite you to give us Feedback through either social media platform, just click the links to get [...]]]></description>
			<content:encoded><![CDATA[<p>We&#8217;ve spent the last couple of months working hard to improve MySupport. We updated and expanded our content, added links to our <a href="http://twitter.com/sautech">Twitter</a> and <a href="http://www.facebook.com/index.php?logged_out=cbb5afb478ede3d6b848a133f5d62a7e#!/sau.tech">Facebook</a> feeds, and made it even easier to access the most common content. We invite you to give us Feedback through either social media platform, just click the links to get started!</p>
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		<title>Help Desk Hard Drive Giveaway Winner</title>
		<link>http://sites.arbor.edu/mysupport/2010/12/03/help-desk-hard-drive-giveaway-winner/</link>
		<comments>http://sites.arbor.edu/mysupport/2010/12/03/help-desk-hard-drive-giveaway-winner/#comments</comments>
		<pubDate>Fri, 03 Dec 2010 20:52:43 +0000</pubDate>
		<dc:creator>Jason Thiede</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Notes]]></category>

		<guid isPermaLink="false">http://sites.arbor.edu/mysupport/?p=654</guid>
		<description><![CDATA[Here is the winning story (with pictures) for the Help Desk Hard Drive Giveaway. Congratulations to Lauren Harder and thanks for sharing! Why You Shouldn&#8217;t Buy Off-Brand Laptop Batteries: So my story takes place a couple of years ago. My mom&#8217;s laptop was having problems with the power staying on, and we finally deduced the [...]]]></description>
			<content:encoded><![CDATA[<p>Here is the winning story (with pictures) for the Help Desk Hard Drive Giveaway. Congratulations to Lauren Harder and thanks for sharing!</p>
<h2>Why You Shouldn&#8217;t Buy Off-Brand Laptop Batteries:</h2>
<p>So my story takes place a couple of years ago. My mom&#8217;s laptop was having problems with the power staying on, and we finally deduced the problem to the battery going bad and the power cord not staying in to keep the power going. So mom went onto the Dell Website to see what she needed to get. The battery she needed from them was really expensive, so she decided to go a cheaper route and order one from a different company that was made for that model of Dell computers. She placed the order and the battery came a few days later. She put the battery in and the computer worked!&#8230;but the story does not end here.</p>
<p>A couple of days later I came home from school and there was an awful smell in the house. It was an almost nauseating smell. So I went around the house- first checking the stove, then for any left-on curling irons.  After not finding anything, I opened up all the windows in the house (it was in like February keep in mind) and hoped that the smell would go away soon. My boyfriend came over and commented on the smell and he did a second check through the house. No success in finding the source of the smell. My mom got home and first thing she did was say, &#8220;Lauren, what did you burn?&#8221; I said, &#8220;nothing, it&#8217;s smelled like that since I got home. I don&#8217;t know where the smell is coming from.&#8221; So mom just shrugged it off and sat down in her char. She reached for her computer only to find a melted computer&#8230;the computer had caught on fire while we were at school and had put a nice sized hole in our floor. We had just built our house a few years before that, and surprisingly enough, the house did NOT catch on fire, thanks to the carpet having flame resistant stuff on it, and the Grace of God.</p>
<p>Thankfully my mom was able to recover everything from the computer and insurance covered everything- new carpet, new padding for the carpet, and a new computer for mom. <img src='http://sites.arbor.edu/mysupport/wp-includes/images/smilies/icon_biggrin.gif' alt=':D' class='wp-smiley' /> </p>
<p><a href="http://sites.arbor.edu/mysupport/files/2010/12/computer_mishap1.jpg"><img class="aligncenter size-medium wp-image-655" title="computer_mishap1" src="http://sites.arbor.edu/mysupport/files/2010/12/computer_mishap1-300x225.jpg" alt="" width="300" height="225" /></a></p>
<p><a href="http://sites.arbor.edu/mysupport/files/2010/12/computer_mishap2.jpg"><img class="aligncenter size-medium wp-image-656" title="computer_mishap2" src="http://sites.arbor.edu/mysupport/files/2010/12/computer_mishap2-300x225.jpg" alt="" width="300" height="225" /></a></p>
<p><a href="http://sites.arbor.edu/mysupport/files/2010/12/computer_mishap3.jpg"><img class="aligncenter size-medium wp-image-657" title="computer_mishap3" src="http://sites.arbor.edu/mysupport/files/2010/12/computer_mishap3-300x225.jpg" alt="" width="300" height="225" /></a></p>
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		<item>
		<title>Help Desk Hard Drive Giveaway</title>
		<link>http://sites.arbor.edu/mysupport/2010/11/05/help-desk-hard-drive-giveaway/</link>
		<comments>http://sites.arbor.edu/mysupport/2010/11/05/help-desk-hard-drive-giveaway/#comments</comments>
		<pubDate>Fri, 05 Nov 2010 14:37:40 +0000</pubDate>
		<dc:creator>Jason Thiede</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Events]]></category>

		<guid isPermaLink="false">http://sites.arbor.edu/mysupport/?p=648</guid>
		<description><![CDATA[Main campus students: email helpdesk@arbor.edu with your true and craziest technology story. Best story wins a 1TB USB hard drive (http://tinyurl.com/2bu8o55) and gets posted on Facebook and MySupport. Second and third place will also get posted and win a prize. Use the subject line &#8220;Help Desk Hard Drive Giveaway.&#8221; Entries must be in no later than [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Main campus students</strong>: email <a href="mailto:helpdesk@arbor.edu">helpdesk@arbor.edu</a> with your true and craziest technology story. Best story wins a 1TB USB hard drive (<a href="http://tinyurl.com/2bu8o55">http://tinyurl.com/2bu8o55</a>) and gets posted on Facebook and <a href="http://sites.arbor.edu/mysupport">MySupport</a>. Second and third place will also get posted and win a prize. Use the subject line &#8220;Help Desk Hard Drive Giveaway.&#8221; Entries must be in no later than Sunday, November 14th.</p>
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		<title>Cape Town 2010 and Technovangelism</title>
		<link>http://sites.arbor.edu/mysupport/2010/10/21/cape-town-2010-and-technovangelism/</link>
		<comments>http://sites.arbor.edu/mysupport/2010/10/21/cape-town-2010-and-technovangelism/#comments</comments>
		<pubDate>Thu, 21 Oct 2010 15:20:55 +0000</pubDate>
		<dc:creator>Jason Thiede</dc:creator>
				<category><![CDATA[Events]]></category>
		<category><![CDATA[Notes]]></category>

		<guid isPermaLink="false">http://sites.arbor.edu/mysupport/?p=639</guid>
		<description><![CDATA[This week, thousands of leaders are meeting in Cape Town, South Africa to discuss global issues in the Church. This event is the Third Lausanne Congress on World Evangelism, also known as Cape Town 2010. Spring Arbor University is participating as one of 600 GlobaLinks in the conversation. To understand more about what these GlobaLinks [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: center;"><img class="aligncenter" title="Cape Town 2010" src="http://sites.arbor.edu/capetown2010/wp-content/themes/freshnews/thumb.php?src=/blogs.dir/54/files/2010/10/GlobalLink_CapeTown2010_welcome.jpg&amp;w=540&amp;h=195&amp;zc=1&amp;q=90" alt="Cape Town 2010" width="540" height="195" /></p>
<p>This week, thousands of leaders are meeting in Cape Town, South Africa to discuss global issues in the Church. This event is the Third Lausanne Congress on World Evangelism, also known as Cape Town 2010. Spring Arbor University is participating as one of 600 GlobaLinks in the conversation. To understand more about what these GlobaLinks do, we spoke with VP of Technology Services, Jeff Edwards:</p>
<p><strong>Q</strong>: How do these 600 GlobaLinks aid in global participation at Cape Town 2010?</p>
<p><strong>A</strong>: These Globalinks are hosting people from all over the world to experience Capetown 2010 at their location. Discussion questions are prepared and the conversation is held not only in Cape Town, but around the world. All sessions are recorded and available for download 5 hours after they are recorded. We have ours hosted on the <a title="Cape Town 2010" href="http://www.arbor.edu/capetown2010">arbor.edu/capetown2010</a> web site.</p>
<p><strong>Q</strong>: What technological preparations did SAU have to undertake in order to participate as a GlobaLink?</p>
<p><strong>A</strong>: We created our own web site and have loaded all of the video sessions to our youtube channel. The first two days are available for viewing now.</p>
<p><strong>Q</strong>: Has participating in Cape Town 2010 equipped SAU to get involved with other global events in a similar capacity?</p>
<p><strong>A</strong>: We are collaborating with The Free Methodist denomination and providing these videos to them for hosting at any of the churches world wide.</p>
<p><strong>Come join us and experience CapeTown 2010</strong>:</p>
<ul>
<li><strong>Thursday, Oct. 21</strong>, at 7 p.m. in Whiteman-Gibbs room 110</li>
<li>The Spring Arbor Free Methodist Church is sponsoring a similar session on <strong>Sunday, Oct. 24</strong>, at 6 p.m.</li>
<li><strong>Each day this week</strong>, from 11 a.m. to 1:30 p.m., sessions will air in Fireside Lounge.</li>
</ul>
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			<wfw:commentRss>http://sites.arbor.edu/mysupport/2010/10/21/cape-town-2010-and-technovangelism/feed/</wfw:commentRss>
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		<title>Network Outage Planned for August 7</title>
		<link>http://sites.arbor.edu/mysupport/2010/08/06/network-outage-planned-for-august-7/</link>
		<comments>http://sites.arbor.edu/mysupport/2010/08/06/network-outage-planned-for-august-7/#comments</comments>
		<pubDate>Fri, 06 Aug 2010 20:50:00 +0000</pubDate>
		<dc:creator>Jason Thiede</dc:creator>
				<category><![CDATA[Announcements]]></category>

		<guid isPermaLink="false">http://sites.arbor.edu/mysupport/?p=636</guid>
		<description><![CDATA[Please remember that due to the power outage taking place tomorrow, the entire SAU network will be offline twice during the day. The first time will be from 6 AM to 7:30 AM as the data center is transferred to generator power. The second outage will also be 90 minutes and will occur upon completion [...]]]></description>
			<content:encoded><![CDATA[<p>Please remember that due to the power outage taking place tomorrow, the entire SAU network will be offline twice during the day. The first time will be from 6 AM to 7:30 AM as the data center is transferred to generator power. The second outage will also be 90 minutes and will occur upon completion of the maintenance work, likely early afternoon. You will receive an emails before and after the outages to notify you of service availability.  The help desk will be open regular hours from 8 AM to noon tomorrow if you have any questions or concerns. </p>
<p>Thank you very much for your consideration.</p>
<p>Christy Randall<br />
Director of Support Services<br />
Spring Arbor University</p>
]]></content:encoded>
			<wfw:commentRss>http://sites.arbor.edu/mysupport/2010/08/06/network-outage-planned-for-august-7/feed/</wfw:commentRss>
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		<title>July 26-28 Blackboard Upgrade</title>
		<link>http://sites.arbor.edu/mysupport/2010/07/26/july-26-28-blackboard-upgrade/</link>
		<comments>http://sites.arbor.edu/mysupport/2010/07/26/july-26-28-blackboard-upgrade/#comments</comments>
		<pubDate>Mon, 26 Jul 2010 16:16:12 +0000</pubDate>
		<dc:creator>Jason Thiede</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Blackboard]]></category>

		<guid isPermaLink="false">http://sites.arbor.edu/mysupport/?p=633</guid>
		<description><![CDATA[Technology Services is making a comprehensive upgrade to Blackboard. This upgrade will provide greater stability, responsiveness and additional features. The system will be unavailable until the end of the day on Wednesday, July 28. Thank you.]]></description>
			<content:encoded><![CDATA[<p>Technology Services is making a comprehensive upgrade to Blackboard. This upgrade will provide greater stability, responsiveness and additional features. The system will be unavailable until the end of the day on Wednesday, July 28. Thank you.</p>
]]></content:encoded>
			<wfw:commentRss>http://sites.arbor.edu/mysupport/2010/07/26/july-26-28-blackboard-upgrade/feed/</wfw:commentRss>
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		<title>Planned Network Outage Tonight at 8:00PM</title>
		<link>http://sites.arbor.edu/mysupport/2010/06/24/planned-network-outage-tonight-at-800pm/</link>
		<comments>http://sites.arbor.edu/mysupport/2010/06/24/planned-network-outage-tonight-at-800pm/#comments</comments>
		<pubDate>Thu, 24 Jun 2010 20:14:35 +0000</pubDate>
		<dc:creator>Jason Thiede</dc:creator>
				<category><![CDATA[Announcements]]></category>

		<guid isPermaLink="false">http://sites.arbor.edu/mysupport/2010/06/24/planned-network-outage-tonight-at-800pm/</guid>
		<description><![CDATA[As a result of bad weather and a damaged transformer, Technology Services experienced two power outages this morning. Most services are now online, including email, Blackboard, MySAU, and www.arbor.edu. However, to complete repairs to the damaged transformer, our servers will need to be taken offline again at 8:00PM today (June 24th). This will result in [...]]]></description>
			<content:encoded><![CDATA[<p>As a result of bad weather and a damaged transformer, Technology Services experienced two power outages this morning. Most services are now online, including email, Blackboard, MySAU, and www.arbor.edu. However, to complete repairs to the damaged transformer, our servers will need to be taken offline again at 8:00PM today (June 24th). This will result in all network services going offline, including email, Blackboard, MySAU, www.arbor.edu, Workspace, network storage, printing, CARS, Access databases, and on-campus Internet connections.</p>
<p>The power outage will begin at 8:00PM and services should start to return by 9:00PM. We apologize for any inconvenience this outage will cause and thank you for your patience. If you have any questions regarding this outage, please contact the Help Desk before 7:00PM today at 750-1234 (877-728-9880 for toll free calling) or helpdesk@arbor.edu.</p>
<p>Thank you.</p>
<p>Jason Thiede<br />
Support Services Specialist<br />
Technology Services<br />
Spring Arbor University</p>
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			<wfw:commentRss>http://sites.arbor.edu/mysupport/2010/06/24/planned-network-outage-tonight-at-800pm/feed/</wfw:commentRss>
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		<title>Students &#8211; Good News About Email @arbor.edu</title>
		<link>http://sites.arbor.edu/mysupport/2010/02/18/students-good-news-about-email-arbor-edu/</link>
		<comments>http://sites.arbor.edu/mysupport/2010/02/18/students-good-news-about-email-arbor-edu/#comments</comments>
		<pubDate>Thu, 18 Feb 2010 12:15:05 +0000</pubDate>
		<dc:creator>Jason Thiede</dc:creator>
				<category><![CDATA[Announcements]]></category>

		<guid isPermaLink="false">http://sites.arbor.edu/mysupport/?p=542</guid>
		<description><![CDATA[Good News! Your student email address is now your name in the form:  firstname.lastname@arbor.edu. Rather than being forced to remember your network username, anyone can e-mail you by your full name at your school account. Soon you will receive an e-mail showing your new email address. The name is displayed from the name we have [...]]]></description>
			<content:encoded><![CDATA[<p>Good News! Your student email address is now your name in the form:  <span style="color: #0000ff"><span style="text-decoration: underline">firstname.lastname@arbor.edu</span></span>. Rather than being forced  to remember your network username, anyone can e-mail you by your full name at your school account.</p>
<p>Soon you will receive an e-mail showing your new email address. The name is displayed from the name we have in our database for you. In some cases, where names are duplicates, a number will be added to the end of the last name to make it unique.</p>
<p>The e-mail address you’ve been using will continue to function just as it always has. The new address is simply an additional way people can contact you. Your new address does not replace your network username, which you will still need to log into SAU workstations and Internet resources like MySAU.<br />
With the space upgrade last spring bringing all mailboxes to 200 MB and this new feature of a friendly address, it is my hope that you will have a better experience with your SAU e-mail than ever before. Enjoy!</p>
<p>Jeff Edwards, MBA<br />
Vice President and CIO<br />
Technology Services<br />
Spring Arbor University</p>
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		<title>Get to Know Blackboard</title>
		<link>http://sites.arbor.edu/mysupport/2010/01/28/get-to-know-blackboard/</link>
		<comments>http://sites.arbor.edu/mysupport/2010/01/28/get-to-know-blackboard/#comments</comments>
		<pubDate>Thu, 28 Jan 2010 23:22:18 +0000</pubDate>
		<dc:creator>Jason Thiede</dc:creator>
				<category><![CDATA[Announcements]]></category>
		<category><![CDATA[Blackboard]]></category>

		<guid isPermaLink="false">http://sites.arbor.edu/mysupport/?p=482</guid>
		<description><![CDATA[Over the past three weeks, the Technology Services Help Desk has dedicated more than 50 hours to developing a Blackboard introduction/tutorial. Our aim is to provide students with a simple and logical introduction to the features they will use most in Blackboard. This tutorial is applicable to online students as well as students who take classes face-to-face. [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://sites.arbor.edu/MySupport/files/2010/01/sauonlinelogo.jpg"><img class="alignleft size-full wp-image-407" title="SAUonline Logo" src="http://sites.arbor.edu/MySupport/files/2010/01/sauonlinelogo.jpg" alt="SAUonline Logo" width="230" height="40" /></a></p>
<p>Over the past three weeks, the Technology Services Help Desk has dedicated more than 50 hours to developing a <strong><a title="Get Started Now!" href="blackboard-intro/">Blackboard </a></strong><a title="Get Started Now!" href="blackboard-intro/">introduction/tutorial</a>. Our aim is to provide students with a simple and logical introduction to the features they will use most in Blackboard. This tutorial is applicable to online students as well as students who take classes face-to-face. Each step includes a troubleshooting guide to help you work through some common challenges. To get started, click the <a title="Get Started Now!" href="blackboard-intro/">Blackbaord Intro</a> link at the top of this page.</p>
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		<title>Blackboard upgrade almost complete!</title>
		<link>http://sites.arbor.edu/mysupport/2009/07/30/blackboard-upgrade-almost-complete/</link>
		<comments>http://sites.arbor.edu/mysupport/2009/07/30/blackboard-upgrade-almost-complete/#comments</comments>
		<pubDate>Thu, 30 Jul 2009 19:56:28 +0000</pubDate>
		<dc:creator>Christy Randall</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://sites.arbor.edu/MySupport/?p=81</guid>
		<description><![CDATA[Our fearless Blackboard systems administrator is almost done with this upgrade to Blackboard 9. Watch for an announcement coming soon, we&#8217;ll be up sooner than expected!]]></description>
			<content:encoded><![CDATA[<p>Our fearless Blackboard systems administrator is almost done with this upgrade to Blackboard 9. Watch for an announcement coming soon, we&#8217;ll be up sooner than expected!</p>
]]></content:encoded>
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