Help Desk Support Services

The Technology Services Help Desk provides first level technical assistance to the students, faculty and staff of Spring Arbor University.

Student Support

Here is a list of services and applications we support. This list is not everything we help with, but it includes the things our students care about most:

  • MySAU
  • Blackboard (aka SAUonline)
  • Lab computers
  • Network storage
  • Email
  • Getting to the Internet (wired or wireless)

Staff and Faculty Support

The team supports all University-installed software and hardware including, but not limited to, the following list:

Operating Systems

Microsoft Windows XP

Apple OSX Leopard

Hardware

Lenovo desktop and notebook computers

Apple desktop and notebook computers

Cisco Systems IP Telephones

Internet Browsers

Microsoft Internet Explorer 7.0 or later for PC

Mozilla Firefox 3.0 or later for Mac and PC

Apple Safari 3.0 or later for Mac

Productivity Suites

Microsoft Office 2007 for Windows

Microsoft Office 2008 for Mac

Hours

Monday – Friday, 8am – 7pm

Saturday – 9am – 12pm

Contact

On-campus phone: x1234

Off-campus phone: 750-1234

Toll-free phone: 877-728-9880

Email: helpdesk@arbor.edu

Location

West side of Lower Dietzman Hall, Spring Arbor campus

If you have support questions, please call the help desk for more information.