Meet the Staff

Christy Randall, Director of Support Services

Christy Randall, Director of Support Services

Christy Randall, Director of Support Services

517.750.6868 | crandall@arbor.edu

Education

  • BA in Psychology, Greenville College, 1999

Experience

  • Helpdesk Analyst, Compaq for GE Financial Assurance, 2000-2002
  • Helpdesk Analyst, HP for Microsoft, 2002-2004
  • Helpdesk Support Specialist, Spring Arbor University, 2004-2005
  • Executive Assistant to the Vice President for Technology Services/CIO, 2005-2007

Day-to-day responsibilities

Manages all aspects of the Support Services department including helpdesk, computer repair, audio/visual, and switchboard. Responsible for ensuring students, faculty, and staff receive quality technology support on hardware and software by providing quality break/fix response and robust proactive support.

Shawn Rutan, Help Desk Support SpecialistShawn Rutan

517.750.6722 | srutan@arbor.edu

Education

  • Associate of Arts, Jackson Community College, 2008
  • Completed Official week long Apple Training provided by previous employer
  • Completed A+, Network +, and Security + college courses
  • HDI Support Center Analyst (HDI-SCA)

Experience

  • Store Assistant Manager, The Buckle 2008-2009
  • In-Home Technician and Supervisor, Best Buy, 2003-2008
  • Technology and Engineering Internship, Eaton Corporation, 2003

Day-to-day responsibilities

Provides general technical support for all University technology. Helps students, faculty and staff use SAU resources and provide first level break/fix assistance.

Jason Thiede, Help Desk Support Specialist

Jason Thiede, Help Desk Support Specialist

Jason Thiede, Help Desk Support Specialist

517.750.6727 | jthiede@arbor.edu

Certifications

  • Apple Desktop Support Technician
  • Blackboard GUI System Administrator
  • HDI Support Center Analyst (HDI-SCA)

Experience

  • Technology Support Internship, Concord High School, 2002-2003
  • Help Desk Support Specialist, Spring Arbor University, since 2005

Day-to-day responsibilities

Provides general technical support for all University technology. Helps students, faculty and staff use SAU resources and provide first level break/fix assistance.

Tom Scripter, Coordinator of Technical Services

Tom Scripter, Coordinator of Technical Services

Tom Scripter, Coordinator of Technical Services

517.750.6405 | toms@arbor.edu

Education

  • Associate of Arts in Business, Jackson Community College, 1981
  • Bachelor of Arts in Management of Human Resources, Spring Arbor College, 1992
  • Certificate/Diploma, New Tribes Bible Institute/New Tribes Mission, 1992
  • Master of Arts in Organizational Management, Spring Arbor University, 2007
  • Served as a missionary in Bolivia with New Tribes Missions

Certifications

  • Lenovo Certified Repair Technician
  • A+ hardware
  • Apple Certified Repair Technician

Experience

  • Manufacturing Specialist, Michigan Automotive Compressor, 1994-1997
  • Store Manager, Salvation Army, 1992-1994
  • Store Manager, Cain Restaurant Corporation, 1991-1992
  • Business Manager, New Tribes Mission, Bolivia, 1987-1992
  • Lieutenant and Day Shift Supervisor, State Security Services, 1980-1986
  • Store Manager, Royster Enterprises, 1976-1979
  • Shift Supervisor, United States Army, 1973-1976

Day-to-day responsibilities
Provides computer hardware repair and deployment services for the entire SAU community. Manages the Computer Repair Center on the Spring Arbor campus and travels to SAU’s 15 remote sites performing upgrade, repair and maintenance services. Manages all workstation technology purchases and deployment. Manages relationships for SAU partner websites.

Duane Skene, Media Services Coordinator

Duane Skene, Media Services Coordinator

Duane Skene, Media Services Coordinator

517.750.6404 | dskene@arbor.edu

Education

  • Bachelor of Arts in Philosophy/Religion, Spring Arbor University, 1978
  • Master of Arts in Christian Education, Asbury Theological Seminary, 1987

Experience

  • Director of Alumni Relations, Spring Arbor University, 2000-2002
  • Director, Covenant Acres Camp and Retreat Center, 1984-1999
  • Youth Pastor, Flint, MI and Buffalo, NY, 1978-1984

Day-to-day responsibilities

Provides audio/visual equipment and services for all classroom, student-led, academic and community events. Provides recording equipment and services for academic and community events. Provides duplication and media transfer services for recorded events and University content. Coordinates audio/visual equipment check-out to individual students, faculty and staff.