Meet the Staff

Christy Randall, Director of Technology Support Services

Christy Randall, Director of Support Services

517.750.6868 | christy.randall@arbor.edu

Education

  • BA in Psychology, Greenville College, 1999
  • MA in Spiritual Formation and Leadership, Spring Arbor University, 2012

Experience

  • Helpdesk Analyst, Compaq for GE Financial Assurance, 2000-2002
  • Helpdesk Analyst, HP for Microsoft, 2002-2004
  • Helpdesk Support Specialist, Spring Arbor University, 2004-2005
  • Executive Assistant to the Vice President for Technology Services/CIO, 2005-2007
  • Director of Technology Support Services, 2007 to present

Day-to-day responsibilities

Manages all aspects of the Support Services department including help desk, workstation support, audio/visual, and switchboard. Responsible for ensuring students, faculty, and staff receive quality technology support on hardware and software by providing quality break/fix response and robust proactive support.

Darcy Drake, Help Desk Team Lead

517.750.6722 | darcy.drake@arbor.edu

Education

Experience

Day-to-day responsibilities

 

Tom Scripter, Workstation Support Coordinator

Tom Scripter, Coordinator of Technical Services

517.750.6405 | toms@arbor.edu

Education

  • Associate of Arts in Business, Jackson Community College, 1981
  • Bachelor of Arts in Management of Human Resources, Spring Arbor College, 1992
  • Certificate/Diploma, New Tribes Bible Institute/New Tribes Mission, 1992
  • Master of Arts in Organizational Management, Spring Arbor University, 2007
  • Served as a missionary in Bolivia with New Tribes Missions

Certifications

  • Lenovo Certified Repair Technician
  • A+ hardware
  • Apple Certified Repair Technician

Experience

  • Manufacturing Specialist, Michigan Automotive Compressor, 1994-1997
  • Store Manager, Salvation Army, 1992-1994
  • Store Manager, Cain Restaurant Corporation, 1991-1992
  • Business Manager, New Tribes Mission, Bolivia, 1987-1992
  • Lieutenant and Day Shift Supervisor, State Security Services, 1980-1986
  • Store Manager, Royster Enterprises, 1976-1979
  • Shift Supervisor, United States Army, 1973-1976

Day-to-day responsibilities
Provides computer hardware repair and deployment services for the entire SAU community. Manages the Computer Repair Center on the Spring Arbor campus and travels to SAU’s 15 remote sites performing upgrade, repair and maintenance services. Manages all workstation technology purchases and deployment. Manages relationships for SAU partner websites.

Aaron Sanford, Audio/Visual Services Coordinator

517.750.6404 | aaron.sanford@arbor.edu

Education

Experience

Day-to-day responsibilities

Provides audio/visual equipment and services for all classroom, student-led, academic and community events. Provides recording equipment and services for academic and community events. Provides duplication and media transfer services for recorded events and University content. Coordinates audio/visual equipment check-out to individual students, faculty and staff.